Privacy Policy

Last updated: 2026

1. Introduction

Mailvyn (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website, platform, and services (“Service”).

By using Mailvyn, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

A. Information You Provide

  • Name and contact details
  • Email address and profile information
  • Support messages entered into the platform
  • Configuration settings and uploaded knowledge content

B. Data From Connected Email Accounts

When you connect Gmail, Outlook, or IMAP/SMTP accounts, we may access:

  • Incoming and outgoing email messages
  • Attachments (processed securely)
  • Metadata such as timestamps and sender/recipient details

We only access the minimum data required to provide automated replies, classifications, and workflow features.

C. Automatically Collected Information

  • IP address and geolocation (approximate)
  • Browser type, device information, OS
  • Usage analytics and interaction logs

3. How We Use Your Information

We use data to:

  • Provide and improve the Mailvyn Service
  • Generate AI-assisted responses to your support emails
  • Classify, summarize, and translate customer messages
  • Improve accuracy and performance of AI features
  • Communicate with you about updates or support
  • Ensure platform security and prevent abuse

4. AI & Data Processing

Mailvyn uses advanced AI models to assist with drafting replies, analyzing content, translating text, and detecting intent.

We do not use customer data to train public AI models. Processing occurs in secure environments controlled by Mailvyn or our trusted infrastructure providers.

5. Sharing With Third Parties

We do not sell your data.

We may share data only with:

  • Cloud hosting providers (e.g., AWS, Vercel)
  • Email sending services for notifications
  • AI processing partners strictly for inference
  • Analytics and performance monitoring tools

All third-party partners are bound by strict data processing agreements.

6. Security

We implement industry-standard security practices to protect your data, including encryption in transit (HTTPS), encrypted storage where possible, secure API access, authentication protection, and audit logging.

However, no method of transmission is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

We retain your data only for as long as necessary to:

  • Provide the Service
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

You may request deletion of your data at any time.

8. Your Rights

Depending on your region (GDPR, CCPA, etc.), you may have the right to:

  • Access your data
  • Correct inaccurate information
  • Delete your data (“right to be forgotten”)
  • Export your data (data portability)
  • Opt out of certain processing activities
  • Withdraw consent

To exercise these rights, contact us at aimailvyn@gmail.com.

9. Cookies & Tracking

We use cookies and local storage to improve user experience, authentication, analytics, and performance.

You may disable cookies in your browser settings, but certain features may stop working.

10. Children’s Privacy

Mailvyn is not intended for individuals under 16. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are significant, we will provide notice on our website.

12. Contact Us

If you have questions or privacy requests, please reach out:

aimailvyn@gmail.com