We’re fixing email support so it feels fast, consistent, and human.
Support teams are drowning in threads, tools, and repeated questions. Mailvyn puts OpenAI at the core of your workflow so every reply is accurate, on-brand, and delivered sooner — without losing the human touch.
Our mission
Make support effortless for teams and delightful for customers.
We believe support is a product in itself. When it’s done well, customers stay longer, trust deeper, and recommend more. Our goal is to help teams deliver that experience at scale.
Faster replies
Minutes, not hours
Consistency
Knowledge-first answers
Lower workload
AI drafts + automation
Higher trust
Human control when needed
How we want to improve email support
We’re building Mailvyn to move teams from reactive support to a calm, intelligent workflow — because support should feel like a strength, not a bottleneck.
From scattered inboxes → to one intelligent queue
Mailvyn unifies email, tickets, and chat into a single view with automatic categorization, priority, and routing.
because teams lose time switching tools and juggling multiple channels.
From repetitive answers → to knowledge-driven replies
Your knowledge base becomes the source of truth. AI drafts replies using that knowledge, so the same question gets the same high-quality answer.
because customers deserve consistent answers no matter who is on shift.
From slow responses → to instant drafts and automation
Assistants prepare replies in seconds, translate automatically, and can even auto-send safe, routine responses.
because waiting hours for support makes customers churn.
From guesswork → to measurable support quality
We track what’s coming in, what’s being answered, and where knowledge is missing — so support improves every week.
because teams can’t improve what they can’t see.
What we believe in
These principles drive how we build the product and how we work with customers.
Email support shouldn’t feel like firefighting
Most teams live in reactive mode — digging through threads, rewriting the same answers, and losing context. We believe support can be calm, consistent, and proactive.
AI should amplify people, not replace them
Mailvyn drafts, classifies, and organizes — so humans can focus on edge cases, relationships, and product insight.
Trust and accuracy come first
We build with guardrails: knowledge-based answering, controlled tone, approval modes, and clear auditing.
Your stack, your workflow
We integrate into the tools you already use. And when the stack is messy, we’ll build a unified support hub around your reality.