Product changelog · Always shipping

See what's new and improved

Follow the evolution of your AI-powered support: new features, UX polish, performance improvements and bug fixes.

Updates apply to English, Español and Ukrainian unless noted.

Nov 8, 2025

Custom support platforms + Integrations UI

v1.4.0
NewImproved
Launched custom support platform offering
New Integrations page with OpenAI as core engine
Improved multi-language handling for Spanish and Ukrainian
Build-your-own support systemNew

You can now work with us to build a dedicated support workspace, fully integrated with email, chat, CRM and internal tools.

Integrations overviewNew

Introduced a dedicated Integrations page to explain how we connect OpenAI, email, helpdesk tools, and your custom APIs.

Language handlingImproved

Better routing for English, Español and Українська, with smarter detection based on incoming email language.

Nov 1, 2025

Multi-language assistant

v1.1.0
New
Assistant understands and replies in English, Spanish and Ukrainian
Language-aware templates
Better tone controls
Spanish & Ukrainian supportNew

The assistant now supports Español and Українська alongside English for both understanding and replying.

Language-aware templatesNew

Reply templates and tone controls adapt to the language selected by the agent or detected from the conversation.